Redefining Customer
Experience
Offshoring & Outsourcing
Our outsourcing solutions allow businesses to scale effortlessly. We handle customer service, call centers, and back-office support so you can focus on your core growth priorities.
1. Customer Service Solutions
Delivering excellent customer experiences through trained support teams.
2. Call Center Operations
Managing inbound and outbound calls with efficiency and professionalism.
3. Back-Office Support
Handling administrative tasks to free up your team for core business priorities.
Talent Management
We empower teams through structured training, coaching, and performance monitoring. Our talent programs unlock potential, increase productivity, and create lasting impact.
1. Training Programs
Developing skills through customized training to boost employee capabilities.
2. Coaching
One-on-one or group coaching sessions to enhance leadership and performance.
3. Performance Monitoring
Tracking and analyzing employee performance to maximize results and output.
HR Solutions
Our HR Solutions streamline people management from payroll to compliance. We help businesses build engaged, motivated teams while ensuring smooth workforce operations and legal alignment.
1. Payroll
Accurate and efficient payroll processing that ensures employees are paid on time, every time.
2. Compliance
Keeping your business aligned with labor laws, regulations, and industry standards to minimize risk.
3. Workforce Management
Tools and processes to manage scheduling, attendance, and workforce productivity effectively. Strategies and programs for employee retention.
Recruitment
We connect companies with the right talent through a structured recruitment process. From sourcing to hiring, we deliver professionals who fit your culture and drive long-term success.
1. Sourcing
Identifying and attracting the best talent across industries and markets.
2. Screening
Careful assessment of skills, experience, and cultural fit to ensure quality hires.
3. Hiring
End-to-end hiring support to match top-tier candidates with client needs quickly and effectively.
Consulting
Our consulting services provide strategic insight to optimize operations, reduce costs, and strengthen business performance. We partner with you to design practical solutions for sustainable growth.
1. Operations Optimization
Improving efficiency and reducing costs through tailored strategies
2. Process Improvement
Streamlining workflows and eliminating bottlenecks for stronger business performance.
3. Growth Strategy
Providing insights and roadmaps to help companies scale sustainably.
IT Services
We deliver IT expertise that powers your business. From development to cybersecurity and support, our services keep your systems efficient, scalable, and secure.
1. IT Development
Building scalable, customized IT systems that support your business growth.
2. Cybersecurity
Protecting your data and systems with advanced security solutions and monitoring.
3. IT Support
Providing reliable technical assistance and maintenance to keep operations running smoothly.
You dream it, we achieve it!
First Step
Operational Savings
25%
Seamless Scalability
10%
Customize Your Service Selection!
Customize your service the way you work: pick the tasks—lead qualification, appointment setting, customer support, after-sales—the channels (phone, WhatsApp, email, live chat), the languages (Arabic, English, Spanish, French, German, Dutch), and the coverage. G-Vox agents sign in to your systems (CRM/telephony), follow your SOPs and brand tone, and handle every conversation with a clear, neutral accent. We mirror your workflows, protect your data, and send daily reports against agreed KPIs/SLAs so you can track results at a glance.
Second Step
Our Support
We plug into your tools, follow your SOPs, and staff the hours you need. A dedicated team lead manages QA, scripts, and escalations while agents handle phone, WhatsApp, Email, and live chat in Arabic, English, Spanish, French, German, and Dutch.
Data Analytics
Daily dashboards and weekly insight reports tied to your KPIs—conversion rate, qualified-lead rate, first response time, AHT, CSAT, show-up rate. Every interaction is tagged in your CRM, and we recommend tweaks to funnel to keep improving.
“G-VOX picked up our tone fast. They switch between Arabic and English without missing a beat, and their end-of-day notes save us a ton of back-and-forth.”
Amer Saadeh
CEO, PSI
Outsourcing Benefits
Lower cost to serve
Scale without adding payroll, equipment, or office—flexible per-seat or per-hour models.
Coverage When You Need It
We staff your time zone—or around the clock—with clean handoffs and daily reporting.
Built Around Your Systems
Your SOPs, your tone, your dashboards—no new software needed.
From our CEO
We built G-Vox from scratch—a small group of former co-workers who spent 10 years learning to trust each other and our abilities. Four months in, we’re proud to be serving four client companies across the US, the UAE, and Jordan. We plug into your tools, speak your tone, and report daily on clear KPIs. Thank you for the trust—you make the work worth it.